We use the MindBody booking system for all account management, purchases, and bookings. It’s integrated into our website so you don’t have to slog through any annoying account making or sign ups.

If you’re an app-collector (like us!), you can download the Good Times App.

Login | Sign Up on our website

Download the Good Times Pilates App

Firstly, welcome to the club! We want to make sure that you feel comfortable no matter your ability. So, we’ve made all of our classes open level and ready to go for any level or mood. Our clever teachers will be right by your side (but not the whole time, we promise) to make sure you feel supported. 

Our recommendation? Start with the feel-good Good Moves classes to get in the flow, and explore from there.

Please know you’re always welcome to take everything at your own pace and exercises can be modified with ease. Move with your mood is our best advice!

→ Wear something stretchy and comfortable, and please wear socks (no socks, no play).

→ BYO (water bottle, that is). We have water available but don’t currently supply cups.

→ Bring a towel (especially when attending the notorious Sweat Class!)

→ Try to avoid a massive meal 1.5 hours before class.

→ YES to change rooms and WC on site, N/A to showers.

Arrive at least ten minutes before class, because empty reformers will be given to our waitlisted friends/or keen walk-ins.

Roll Call! Check in with your teacher or at reception before each class, so they can mark you as attending. Like school, but chill.

Pregnancy, dodgy knees, cramps? We want to make sure you’re comfortable so tell your teacher before class if there’s anything they need to know about your body. We respect your privacy.

Other than water and a towel, please leave all of your belongings on the shelves in the change room. We don’t want to accidentally squash your iPhone (or fresh market blooms) when we’re moving around the studio.

Give everything a go! We only invite you to move in ways that we believe every body is capable of. If it doesn’t work for you – that’s ok. Be proud you tried because we will be.

Congratulations! If you’ve been cleared to exercise by your doctor, you can absolutely join our group classes.

Our highly skilled teachers fully understand the guidelines around exercise during pregnancy. We have wedges to support you during class if you need and can always offer options and alternatives to accommodate you.

Check out our Pregnancy + Pilates page for more information and how movement can benefit your pregnancy journey.

While we believe in sweating stuff out, if you have cold or flu symptoms please refrain from classes until you’re well. Get some lemon and honey in some hot water, instead. 

If you’re not feeling 100% in any capacity please stay at home, preferably in bed while bingeing ’00s rom-coms (our team would be doing the same). 

If you have any injuries please get the all clear from your doctor before attending class. 

If you have something else going on with your body, like pregnancy, then let your teacher know that you may need a little bit of TLC in your practice.

Always listen to your body and don’t be afraid to speak up (in life and in class).

In our (highly experienced) books, never. But make sure you do what works for your body, mind, mood and schedule. 

If you’re new to pilates, then a nice 2-3 classes is a great starting point. 

Once you’re as hooked as we are then you can build up to 5-6 classes per week.

To make the most out of your Good Times workouts, we suggest taking a mixture of classes to ensure you’re getting a range of fun, full-body movement.

Has your boss got you working late? Feeling a bad case of the hay fever sniffles coming on? Whatever your reason, we just ask that you cancel your class on our website, app or the MindBody app. We don't accept cancellations via email, phone or social media.

Our cancellation policies are in place to ensure that everyone has inclusive access to classes and the studio. As part of a tight-knit community of movers and shaker, we hope you can understand ☻

Teasers + Class Packs
Cancellations made more than 6 hours before class will get the session backLate Cancellations made less than 6 hours before class will forfeit the session. No-Shows and absences will forfeit the session.

Session-based Club Members
No Shows and Late Cancels will incur a $10 fee. Club Members will have 1 fee waived per calendar month. Fees are charged to the card on file 48 hours after.

Unlimited Class Members
No Shows will incur a $20 fee. Late Cancels will incur a $10 fee. A Late Cancel 30 mins before class is considered a No Show and will be charged as one. Club Members will have 1 fee waived per calendar month. Fees are charged to the card on file 48 hours after.

Vacay time? Moving to Sydney (traitor!) We get that life happens and we are here to make it work.

New Club Memberships are subject to a minimum six week lock-in contract after which, cancellation can be arranged anytime in writing.

You can pause your Club Membership autopay contract any time you like, for up to 8 weeks. Pausing your membership within the first 6 weeks does not count towards your 6 locked-in weeks.

We need at least a week's notice to process any cancellations or holds. This ensures your payment doesn’t go through before we can action it. Trust us, we know that sucks!

Club Membership cancellation and holds can only be processed via an email to us. That’s, hello@goodtimespilates.com.au ☻

Read the full Club Membership Terms & Conditions here.

You can only update your stored card details on our website here.

If you update on the MindBody App or Good Times App we will not have access to the new card details.

Go to My Account > Profile Info > scroll to Card Info > click the pencil icon to EDIT or Add New Card to ADD > Check your Country settings > Save

While we wish we could have everyone in the studio, we want to make sure we preserve our intimate approach to movement. Because of this, classes can fill up quickly! You’re welcome to join our waitlist to (hopefully) nab your spot. 

You’ll be notified via email and/or text if we have a place spare. 

Simply say “YAY” or “NAY” to the class by responding. 

We’re so excited to see you so if you don’t respond to our message, we’ll assume that you’re coming along (the system will automatically add you in). 

If you don’t respond to that email or text and instead ‘late cancel’ your class (this is when class starts within 6 hours) you’ll forfeit the session as if you did attend and you may be charged a late fee.

Our cancellation policy allies to waitlisted classes too. Be sure to remove yourself from a waitlisted class if you know you cannot make it – that way, the next person has the opportunity to move up the waitlist.

Hot tip: Always jump on a waitlist, you’ll most likely get in! ☻

Of course! You can set up your account to receive automated emails and/or texts. The system will send these emails and/or texts when: 

+ You get into a class from a waitlist

+ An autopay has processed or failed

+ You’re absent or Late Cancel a class 

Any other important news, account, booking or operational info

You can only change your settings on our website here.

Go to My Account > Profile Info > under Personal Info click pencil icon to edit > scroll to Communication Preferences > update > save

We can’t wait to have you in our direct line and solemnly swear that we are a spam-free zone ☻

If you’ve signed up and purchased via the MindBody App and want to use the Good Times App or website, you’ll be required to link your accounts. 

Follow these steps.

You may have multiple accounts with us. To merge your accounts email hello@goodtimespilates.com.au.

If the steps to link accounts above don’t work, create a new account on the Good Times App or website and we’ll merge your accounts so you can view your passes and book.

Our system needs a stored card on file + your date of birth in order to take all our classes. You can update your profile here > my account > sign in.
If you are still having issues booking with an active pass, get in touch with us here.

Your purchase receipt will show an expiry of 14 days from sale date. Once you book a class, your teaser will adjust to 14 days from your first booked class. When booking your first class, make sure it is the most recent class you’d like to take. As you won’t be able to book a class if it happens before the date of your first booked class.

You bet we do! Beautifully designed as a perfect gift for the passionate pilates-goer in your life. 

Choose between purchasing a Gift Voucher online where we can send it straight to your inbox or collect a physical Gift Card from our Fitzroy studio. We can also post it to you or your pal, no worries. 

Don’t stress if you haven’t got an account with us, neither you or the lucky recipient need to have one to purchase a gift voucher. 

Custom Amount Gift Vouchers can be used as credit to pay for Club Memberships, your choice of Class Pack, or merchandise in the studio. The only catch? You’ve got a good 12-months to use it up. But, we don’t really see that being a problem, TBH ☻

Redeem in-studio or contact hello@goodtimespilates.com.au with a copy of the voucher.