FREQUENTLY aSKED qUESTIONS
How can I create an account and book into classes?
We use the MindBody booking system.
You can create your account and/or login using the Login | Register tab on our site. use the MindBody App. Once you’re logged in you can make purchases, book, waitlist, reschedule or cancel your classes as well as view your account details, schedule and history.
I’m new to Pilates, where should I start?
All of our classes are open level and suitable for any level of fitness and experience.
The best place to start though is with our signature class Total Body. You can take it at your own pace and everything can be modified to work for you. It’s good to remember that we’re all just practicing and we were all new once.
What do I need to know to prepare for my class?
Wear something comfortableBring your own water bottle as we have filtered water available. We do not supply plastic bottles or cups.
Bring a towel if you get sweaty.
Try not to eat a big meal 1.5 hours before class
We have change rooms and WC on site, but no showers
What is the Good Times studio etiquette?
Check in with your teacher or at reception before each class
Arrive at least ten minutes before class as empty spaces will be given to waitlisted clients and/or walk-ins
Other than water and towel, please leave all personal belongings in the reception area
Give everything a go! The only time you can do it wrong is when you don’t try
What if I have an injury or feel unwell?
If you have an injury please get the all clear from your doctor before attending class. Let the teacher know before class if anything is going on with with your body that might be important, like if you’re pregnant or might need some extra help. Listen to your body and let your teacher know if you need a modification. If you have a cold or flu please refrain from classes until you’re well.
How do I purchase and/or redeem a Gift Card?
We have tangible heavy weight letterpress Gift Vouchers available to make your gift extra special. They can be purchased in the studio or, if you purchase online, we can send you one in the post (free of shipping costs). *please email us details to email@example.com. You can also have your Gift Voucher sent via email.
We have Gift Vouchers for the amounts of all our Class Packs and Monthly Passes, you can also purchase a custom amount.
You don’t need to have an account with us to purchase Gift Vouchers. Jump on our Pricing page and scroll to the bottom.
To redeem, contact us at firstname.lastname@example.org with a copy of your voucher
How often should I come to Pilates?
We're huge advocates for any movement being better than no movement at all, but 2-3 classes a week is a good starting point when you’re new to a Pilates practice and you can build up to 5-6 classes per week. We recommend taking a mix of classes to get the most out of your Good Times workouts.
What is your late cancellation and no-show policy?
Our cancellation policy is in place to ensure everyone has a chance to attend class. Class cancelations are the responsibility of the person booking the class. They can be made via our website or the MindBody App, however you book your classes.
Cancellations can be made 9+ prior to class start time without losing that session.
Cancellations made -9 hours prior to class start time will forfeit that session.
No-shows and absences will forfeit that session.
UNLIMITED CLUB MEMBERS will incur a $15 No Show fee for all classes they are absent for without late cancelling the class. This will be charged automatically to the card on file.
We do not accept cancellations via email, phone or social media.
What if a class is full/has a waitlist?
When a class is full you can join the waitlist and be notified via email and/or text message when you have been added to the class. Please respond to the email or text especially if you can’t make it as no-shows will result in forfeiting that visit. Always jump on a waitlist, you’ll most likely get in!