Terms + coNDITIONS

Please read through the terms and conditions thoroughly before enrolling. When enrolling as a student of Good Times Pilates (5/19-35 Gertrude Street Fitzroy, 400 High Street Northcote, 172 Sydney Road Brunswick, 211A Swan Street Richmond) you agree to the terms and conditions as laid out on the Good Times Pilates website goodtimespilates.com.au.

Reformer General Terms and Conditions

1. The First Time Teaser Introductory Offer (valid for 14 days) is only available to brand new clients. You can only purchase the introductory offer once. The introductory offer is non-refundable nor transferable and will activate from the date of your first class booking. Clients found to be buying the First Time Teaser more than once will be suspended and charged any additional class costs they may have incurred.

2. Good Times Pilates reserves the right to cancel classes with minimum numbers booked in. You will be contacted via text 2 hours prior to the start of class should it need to be cancelled and your session returned.

3.Cancellations made -6 hours prior to class start time will forfeit that session. No-shows and absences will forfeit that session. UNLIMITED CLUB MEMBERS will incur a $20 No Show fee for all classes they’re marked absent for and a $10 Late Cancel fee for all classes canceled within 6 hours of class. A Late Cancel 30 minutes before class is considered a No Show. SESSION BASED MEMBERS will incur a $20 No Show fee for all classes they’re marked absent for as well as forfeiting the session. A $5 Late Cancel fee will be charged for all classes canceled within 6 hours of class, as well as forfeiting the session. ALL MEMBERS will receive 1 fee waiver per calendar month.

4. Payment must be made prior to booking. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking in the studio.

5. Arriving at the start of class or after is considered late. If you’re late you forfeit the session and are considered a No Show. Empty reformers at the start of class will be given to our waitlisted or walk-ins clients.

6. Owners and/or teachers reserve the right to restrict clients to a particular class type for safety reasons; and owners and/or teachers reserve the right to turn clients away if they do not have the correct medical clearance.

7. If a class you want is full, you can sign up for the waitlist. Should a place become available you will receive either an email or text to let you know you got into class. If you do not respond to the text/email we assume you’re coming and the system will automatically add you in.

The cancellation policy is the same for waitlisted classes. If you respond N to the notification + class starts within 6 hours, it’s a late cancellation and you may be charged a late fee/pass is forfeited. Remove yourself from a waitlist class if you know you cannot attend so the next person on the list moves up.

8. Class Packs are valid for 12 months from purchase date. Sessions are non-refundable, are not transferable and can be extended if you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.

 9. Monthly Passes are valid for 30 days from the date of your first class booking. Sessions are non-refundable, are not transferable and can be extended if you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.

10. Sessions are not transferrable to another individual and cannot be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own sessions.

11. Gift cards can be used for Pilates classes and product at Good Times Pilates. They are not redeemable for cash and are non transferable. Good Times Pilates does not offer refunds, transfers, suspensions or extensions on Gift Cards for change of mind, injury, illness, change of address or any other reason. All purchases are final and in accordance with the Australian Competition and Consumer Commission.

12. Teasers and Class Packs are redeemable at the studio location of purchase only. Transferring a Teaser or Class Pack to another location incurs a $5 processing fee and can be arranged by emailing hello@goodtimespilates.com.au

13. Club Memberships can be used across all Good Times Pilates locations.

14. 1 Year Upfront pricing options activate on January 1 and expire on December 31 of the year of purchase. The allocated monthly classes will expire at the end of each calendar month. Sessions are non-refundable, are not transferable and can be extended if you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.

15. Students and Concession Card holders are eligible for a 10% discount on all pricing options except for introductory offers. Proof via photo of Concession Card or Student card must be emailed to hello@goodtimespilates.com.au. Access to the discount expires at the end of each year and must been renewed if still applicable.

16. Access to the discounted Industry 10 Pack is available to Pilates teachers, students, studio managers and other industry professionals. Proof of enrolment or employment must be emailed to hello@goodtimespilates.com.au. Access to the discount expires at the end of each year and must been renewed if still applicable.

17. These Terms and Conditions may be amended at any time by Good Times Pilates. By continuing to deal with the business, you agree to the updated terms as laid out here.

Reformer Class Cancellation Policy

Our 6 hour cancellation policy is in place so all GTP community members have the chance to attend classes. You can cancel a class the same way you booked in. We can't accept cancellations via email, phone or social media.

  • Cancellations made more than 6 hours before class will get the session back

  • Late cancellations made less than 6 hours before class with forfeit the session

  • No-Shows and absences will forfeit the session

  • Being late is considered a no-show

UNLIMITED CLUB MEMBERSHIPS

No Shows will incur a $20 fee

Late Cancels will incur a $10 fee

Late Cancel 30 mins before class is considered a No-Show and will be charged as one.

Club Members will have 1 fee waived per calendar month

Fees are charged to the card on file 48 hours after

SESSION-BASED CLUB MEMBERSHIPS

No Shows will incur a $20 fee + forfeit the session

Late Cancels will incur a $5 fee + forfeit the session

Late Cancel 30 mins before class is considered a No-Show and will be charged as one.

Club Members will have 1 fee waived per calendar month

Fees are charged to the card on file 48 hours after

WAITLISTS

If a class you want is full, sign up for the waitlist. If/when a place becomes available you’ll get an email or text to let you know you got into class. If you don’t reply we assume you’re coming! The 6 hour cancellation policy applies to waitlisted spots too, so if you can no longer make it to class, cancel your waitlist.

Reformer Club Membership Terms + Conditions

Includes:

  • Club Membership | 1 Class / Week

  • Club Membership | 2 Classes / Week

  • Club Membership | 3 Classes / Week

  • Club Membership | Unlimited Week

1. All Memberships operate on a 7 day autopay schedule from the credit card stored in Mindbody (a secure system).

2. Memberships will continue with scheduled autopays unless Good Times Pilates is notified of a termination request in writing (see Termination Policy below).

3. Memberships may be subject to price increase and will be notified of one in writing 4 weeks prior to any change.

4. Club Memberships can be used across all Good Times Pilates locations.

5. New Club Memberships are subject to a minimum six week lock-in contract after which, cancellation can be arranged anytime in writing (see Termination Policy below). Club Memberships can be updaded/downgraded within the 6 week minimum contract.

6. Unlimited Club Memberships will incur a $20 No Show fee for all classes they’re marked absent for and a $10 Late Cancel fee for all classes cancelled within 6 hours of class. A Late Cancel 30 minutes before class is considered a No Show. Session-based Club Memberships will incur a $5 fee for all late cancels and a $20 fee for no shows. All Club Members will receive 1 fee waiver per calendar month.

7. Club Memberships 2 and 3 Classes / Week can purchase additional sessions at $22 per class. This is the responsibility of the member to arrange prior to taking class via purchasing individual sessions. Additional sessions will be valid for 7 days from purchase. If during the weekly cycle, an extra session is taken and shows as unpaid or owing, $22 will automatically be charged to the card on file per session booked, regardless of late cancel or no show.

8. Failed Membership payments will incur a $10 fee for every day the payment fails to process. This fee will be processed as a debit on the clients MindBody account which will be processed with the Membership payment.

9. On the third day of payment failing to process all booked classes will be cancelled and the Membership will be placed on hold. The failed Membership charge, plus any outstanding fees will be processed as a debit on the clients MindBody account, to be balanced within 7 days or the account will be terminated.

FOUNDING Club Membership Terms + Conditions

Includes:

  • Richmond Founding Club Membership

1. All Memberships operate on a 7 day autopay schedule from the credit card stored in Mindbody (a secure system).

2.Pre-sale Founding Club Memberships will use the initial payment towards the first week of classes and will incur regular autopayments from then.

3. Memberships will continue with scheduled autopays unless Good Times Pilates is notified of a termination request in writing (see Termination Policy below).

4. Founding Memberships will be locked in to the pre-sale price until the membership is terminated or changed.

5. Founding Club Memberships can be used at the studio location of purchase only.

6. Founding Club Memberships are subject to a minimum six week lock-in contract after which, cancellation can be arranged anytime in writing (see Termination Policy below).

7. Founding Club Memberships will incur a $20 No Show fee for all classes they’re marked absent for and a $10 Late Cancel fee for all classes cancelled within 6 hours of class. A Late Cancel 30 minutes before class is considered a No Show. All Founding Club Members will receive 1 fee waiver per calendar month.

8. Failed Membership payments will incur a $10 fee for every day the payment fails to process. This fee will be processed as a debit on the clients MindBody account which will be processed with the Membership payment.

9. On the third day of payment failing to process all booked classes will be cancelled and the Membership will be placed on hold. The failed Membership charge, plus any outstanding fees will be processed as a debit on the clients MindBody account, to be balanced within 7 days or the account will be terminated.

8. These Terms and Conditions may be amended at any time by Good Times Pilates. By continuing to deal with the business, you agree to the updated terms as laid out here.

10. Our Terms and Conditions may be amended at any time by Good Times Pilates. By continuing to deal with the business, you agree to the updated terms as laid out here.

MEMBERSHIP SUSPENSIONS

1. At least 1 week's written notice is required for membership suspensions/holds. This ensures that the correct measures are put in place to cease credit card payments that are scheduled for the given period.

2. Membership suspensions can only be arranged in line with the current autopay cycle. They must begin on the first day of a 7 day cycle and in line with the following;

3. Suspensions can only be processed for a minimum of 7 days (1 week) and a maximum of 56 days (8 weeks)

4. Suspensions are unlimited. Please email requests to hello@goodtimespilates.com.au.

MEMBERSHIP TERMINATION POLICY

1. Good Times Pilates requires at least 1 weeks written notice to terminate membership. Please email request to hello@goodtimespilates.com.au.

2. New Club Memberships are subject to a minimum six week lock-in contract after which termination can be arranged anytime in writing.

3. In the case of long term or permanent injury or illness that prevents the use of our services, immediate membership termination will be permitted. Termination will take effect from the date we receive written confirmation from a medical doctor.

4. Good Times Pilates may terminate a membership without notice for inappropriate, offensive or illegal behaviour, as determined by us, which occurs on our premises or is directed at our staff or other members.

MEMBERSHIP SUSPENSIONS

1. At least 1 week's written notice is required for membership suspensions/holds. This ensures that the correct measures are put in place to cease credit card payments that are scheduled for the given period.

2. Membership suspensions can only be arranged in line with the current autopay cycle. They must begin on the first day of a 7 day cycle and in line with the following;

3. Suspensions can only be processed for a minimum of 7 days (1 week) and a maximum of 56 days (8 weeks)

4. Suspensions are unlimited. Please email requests to hello@goodtimespilates.com.au.

MEMBERSHIP TERMINATION POLICY

1. Good Times Pilates requires at least 1 weeks written notice to terminate membership. Please email request to hello@goodtimespilates.com.au.

2. Founding Club Memberships are subject to a minimum six week lock-in contract after which termination can be arranged anytime in writing.

3. In the case of long term or permanent injury or illness that prevents the use of our services, immediate membership termination will be permitted. Termination will take effect from the date we receive written confirmation from a medical doctor.

4. Good Times Pilates may terminate a membership without notice for inappropriate, offensive or illegal behaviour, as determined by us, which occurs on our premises or is directed at our staff or other members.

Reformer Returns + Refund Policy

Refunds will only be given in line with Victorian Consumer Affairs regulations. Refunds for any circumstance unforeseen by or external to the business will incur a processing fee of $5 per transaction being refunded.

Refunds are processed directly to bank accounts minus the processing fee/s.

Activation dates can only be extended for medical reasons.

Sessions are unable to be transferred to another person or location.

Online Shop Returns + Refund Policy

Refunds and returns will only be given in line with Victorian Consumer Affairs regulations.

If a purchased item is faulty, damaged or never arrives, at no fault to the customer, a full refund via bank deposit or replacement at the cost of the business will be offered.

If a purchased item is the incorrect size, a replacement item can be purchased at cost to the consumer.

Online Club Membership Terms & Conditions

Please read through the terms and conditions thoroughly before subscribing. When joining Good Times Pilates Online, you agree to the terms and conditions as laid out on the Good Times Pilates website goodtimespilates.com.au